FAQ
Setup fees
Embroidery...For
customers own logo's we charge
a £20.00 one-off charge (up
to 8,000st)
Once this is done it does not need to be done again
and is saved for any future orders.
If
your design is from our stock catalogue. there is
nothing to add for setup.
Screen printing...
there is a £20.00 charge for the
first colour and £10.00 per colour thereafter.
Once
this is done it does not need to be done again and
is saved for any future orders.
Stock Logo Catalogue
Click Here
How long will my order take?
We try our very best to deliver your garments within
10-15working days after the order is taken. If a
customer requires a sample of the embroidery it
is 10-15working days from their approval of the
sample. We are invariably busier during the summer
months. (June-July-August) so it may be that some
garments take a little longer for delivery. If you
need them for a specific date please let us know
and we can give you a definite answer if we are
able to achieve you requirements. We welcome you
to email us at anytime whilst your order is pending
to track the estimated delivery date.
Can I approve my design before you
start?
Yes, please request this when ordering and we will
send you a proof to review and approve before we
produce your order.
To take advantage of our free set-up offer we ask
that you have placed an order with us and paid a
deposit.
Do
I need to pay a deposit ?
Yes, we require a deposit of 30% of the total order
inc. the vat and then full payment when you order
is ready for dispatch.
Is there a minimum or maximum
order?
Yes..we have 6 for embroidery and 12 for
screenprinting.
No
maximum order.
Quality?
We are very confident that our garments are of excellent
quality . If you are not completely happy with the
quality we will do our very best to correct the
problem.
What if my garments don't fit?
Each product comes with a size guide. This is usually
the relevant size chest (in inches) in relation
to S,M,L, XL..etc. Due to this Merox can not replace
any items.
Samples?
If you would like to see any of the garments and
embroidery before ordering please e-mail sales@merox.co.uk
with your request and a representative will contact
you with regards to your requirements then send
you the appropriate garments. We do charge for samples
however we will then refund the amount once they
are returned or take the amount of any order placed.
What if I would like an amendment
to my current logo?
That’s no problem just send us the logo as
an attachment using the facilities available and
make a note of any changes. We will then send you
a proof of your new logo for you to approve before
ordering.
Can you provide garments that are not featured on
your web-site?
Yes. We have an extensive range of garments that
are not featured on the web-site, please contact
with you requirements.
Postage
and Packaging inside the UK? (*not including
Northern Ireland)
The standard cost for every order
is £8.50 plus vat
Our my credit card details
safe?
Your details are not held on our computers. Once
the order is complete and payment is taken we then
shred your details, we re-take your card details
with any new order. This
way you can be 100% sure that your details are indeed
safe.
Will my personal information be shared with
other parties?
No your information will not be givern to anyone.
What if I require embroidery
on a number of different positions?
The prices on the web-site are for 1 embroidered
logo on each garment. If you require more than one
logo we would advise you to email us your order.
We can then calculate the cost and give you a final
price. For extra logo's from £3.50. Please
contact us for specific prices. It will depend on
the logo and quantity.
If you order your garments on-line and you have
stated more than one logo on each garment we will
show this on our quote to you.
What is my £20.00 charge for
digitizing for….
The charge for digitizing is for making your artwork,
which may be a picture or letterhead etc. compatible
with our embroidery machines. This is a one off
payment and then your logo is stored for any future
orders. If in the event you would like your logo
on a disk in embroidery machine format there is
a charge of £50.00
Do you take all credit and
debit cards?
We take all major credit and debit cards except
American Express.
